Monro Muffler Brake & Service Complaint

Monro Muffler Brake & Service Complaint


MISREPRESENTATION - Summer tires for winter??? - Tire Service

In September of 2011, I brought my 2007 Subaru Legacy 2.5 to Monro Muffler on William Penn Highway in Monroeville, PA 15146 for replacement tires. James McCloskey is the representative that helped me and did the work on my vehicle. James suggested tires (Bridgestone Potenza RE050) and I asked if they were all season tires that will do well in winter weather because I travel year round. James said the tires he suggested will be fine in all weather. I trusted James and said it was ok to install the tires. Winter weather finally came to the Pittsburgh region for the first time of 2011/2012, last week (under 1" of snow) and I had a bad experience of sliding all over the road and being unable to stop properly even at slow rates of speed. I assumed the weather was just too bad for driving. Unfortunately it snowed again today in Pittsburgh (currently under 1" of snow) and I had the same experience. I began to feel something was wrong and researched the tires online. I found that the Bridgestone considers the tire a "SUMMER" type under the category of "PERFORMANCE". The manufacturer does not even rate the tire for winter driving. There are many other tires on the manufacturer site rated for winter conditions, but not the tire James suggested. I called Monro corporate customer service line (800-876-6676 x 3500) and spoke with a representative named "Chris". He collected my info and called me back to offer a "good deal" for new replacement tires. I explained that is unacceptable because the tires were represented as something they are not by James. Chris then escalated my call to Supervisor Chris Johnson. Chris J. told me "I should have been an educated consumer", I "got a great deal on those tires and I should be happy", Monro "will not lose money on this deal" and "people drive those tires in the winter". I explained all of the information above and I should not have to pay for misrepresentation that will lead to an accident. Chris J. said he will not "give me free tires". I explained I do not want free tires, I only want what is right and I should not have to pay for someones lies to a trusting consumer. I just want safe tires for my vehicle. We ended the call.

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goody says: (6 years ago)
This people should not be working in there if you can't trust them. They think that we are dump that we can't find the truth.

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