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Monro Muffler Brake & Service Complaint - Monro - promotional
Monro Muffler Brake & Service Complaint

Monro Muffler Brake & Service Complaint


Monro - promotional

I went to Monro Muffler with a coupon they sent me for a $19.99 oil change, free brake inspection, and free tire rotation. I've been there before and had all new brakes installed six months ago. The brakes have been screeching for a week, but I did not mention this to the service adviser when I came in. They finished with the car in less than twenty minutes, and assured me when I asked that they found no problems. When I left I noticed that the tires had NOT been rotated ( I knew this because there was a scuff mark on the front left tire, still in the same position on the car as when I brought it in to Monro.) I went back inside and questioned the manager about this, and he insisted that the work I requested with the coupon had been done. I asked him why they didn't report the free work on the receipt ( showed oil change only) and was told they do not record any free services on receipts, only chargeable services. No rotation means no brake inspection either. Brakes still noisy. I know they are lying to me and I will never go back. I am taking my car to another shop or a dealership from now on.

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fourbears says: (9 years ago)
i received a 15.95 oil change and filter certificate from munro corp. but when i used it i was charged 22.00 and change. no tire rotation or brake inspection were done either as guaranteed on the coupon. this was in the torrington ct. branch. in addition the receipt is impossible to comprehend and when i asked for an explanation i could not understand the doubletalk and so gave up and paid the bill. there is no place on the receipt that shows the total or does anything add up to the amount i paid. i will never go back. strange that i cannot seem to find a telephone number to call munro.

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