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Monro Muffler Brake & Service Complaint - Monro Muffler is HORRIBLE - Brakes and Rotors
Monro Muffler Brake & Service Complaint

Monro Muffler Brake & Service Complaint

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Monro Muffler is HORRIBLE - Brakes and Rotors


Hello All.

I have been having a clicking/knocking noise everytime I use my brake. I took it to Monro Muffler so that I could get the noise checked out. They told me that it was due to a rear axel seal leak. This leak may have been leaking oil onto the brake which was causing the noise. Once the completed the job I thought everything was fine. Silly me. I drove my vehicle a good distance from where I live and noticed that once again when I braked the noise was still there. Frustating as hell! So I go back to Monro Muffler, (this is all in the same day) and at first the manager tells me to bring it back tomorrow as it was only he and another mechanic there. I explained to him that I was there earlier because he seemed to have forgotten so quickly (once you have paid them a substantial amount of money they don't give a damn!) and that I brought my truck in because of knocking/clicking noise when I brake. He says, then let me test drive it. He test drove it and says, oh, its the left rear rotor. So I tell him that I hear the noise on the right side. He said well we can replace both sides. So I go ahead and do this because I want the problem solved. Once the other mechanic changes the rear rotors and brings the truck down from the lift, the manager test drives my truck. He comes back and says, "oh, not a peep." So, here I am thinking everything is ok, I pay the $98.00. I decided not to go straight home as I live right around the corner from them. As I'm pulling out of the parking lot and driving down the street low and behold I hear the noise again! I am about to explode at this point, becuase what does it take for them to do their job properly and take the time out to truly inspect a customer's vehicle in order for the problem to be diagnosed properly. WTF! I am so pissed off and broke because the problem is still there. I will be writing a complaint to their corporate headquarters becuase times are to rough for any company to jerk customers out of their money! 1/23/10


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