Monro Muffler Brake & Service Complaint

Monro Muffler Brake & Service Complaint


Monro muffler sabotage my car - Monro Muffler/Brake

I replaced the alternator on my car I noticed the next day some squeaking under the hood, I took a look pulled on the belt and everything seemed fined the belt was tight and it didn't squeak when it was idle, worst case belt could have been going bad. I decide to take the car right around the corner to the Monro to get a second look about a 30 sec drive, mind you I've been driving the car all day. The guy takes a look and quotes me $340 for a new tensioner and serpentine belt. I begin to tell him I can't afford that right now so just put it back together and I will have to schedule it later, he then says if we schedule it now I can do it for $240, I again tell him not right now. I go home and I notice my car battery light is on and it's dying, so I open the hood. To my surprise the serpentine belt is completey missing, the spring in the tensioner has also been removed and is now hanging on be just a car was in complete working order before I brought it to Monro, now it's missing parts and cannot even be driven.This was a complete sabotage job, they thought they could get over on me because I am a female, but they didn't take into consideration that I knew cars.i spoke to the manager of customer service he was no help what so ever and basically told me all my claims were false and there no way this mechanic had anything to do with my issues..I've never felt more taken advantage of in my life and I'm going to fight this so people in the future won't have to deal with shady shops like this one..

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