Monro Muffler Brake & Service Complaint

Monro Muffler Brake & Service Complaint


Tire rotation that lead to tire coming off of car while driving, tire not tighten - Monro Muffler/Brake

It is unfortunate I have been going to Monro for over fifteen years, this is the first time I have experienced such a significant problem that could have cost my life or others in the car. The inefficient follow up to ensure that my wheel was tightened on my car was not done. The fact that I took it back several times (two) complaining of a noise from the drivers side wheel and was told it was something else that was causing this noise. Therefore, realizing I could no longer drive the car, I had a rental scheduled for me to pick up on the day my wheel came off. Thank God someone who was driving stopped to assist me. I later on with a doughnut on the car took it where I purchased the car. The mechanic at the car dealership saw my tire and the damage as was able to quickly say someone at that shop did not tighten your wheel on your car. I was furious. After contacting their corporate office I waited several days until their insurance company called me. However, the district manager did not call or write, the CEO, the manager at the shop, no one offered an apology, a customer appreciation or due to being inconvenience a gift card, something. The fact that as a customer, when your insurance company is notified and the corporate office/customer services is alerted, there should be something in place to make sure the customer is satisfied and how can this problem be taken care of to make sure the customer is happy besides the repairs.

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