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Monro Muffler Brake & Service Complaint - Wrong - customer care
Monro Muffler Brake & Service Complaint

Monro Muffler Brake & Service Complaint


Wrong - customer care

Yesterday I took my vehicle to Monroe Muffler to have it looked at. I had a terrible vibration in the front and shaking all over the road. They advised me that I needed to replace both the front inner and outer tie rod ends and that it could possibly break if I did not do it right away. Fortunatly for me I knew that their price estimate was way to high because I had taken it to Sears a couple weeks before and was given a estimate that was less than half the price for the same work. The reason I went for a second opinion is because I had a friend take a look at it and he had advised me that he did not believe the tie rods were the issue after I had been to sears. Any how I had my friend do the work that same day and when he went to replace the tie rods he noticed they were not bad at all however we already had it apart and had the parts so we went ahead and finished the job. After a test drive it was just as bad. So he investigated a little farther and could clearly see that there is a u joint that is about to fall right out of the truck. Good work Monro Muffler diagnosing a problem without thouroghly looking into the problem. I specifically told them that it was worse in 4 wheel drive. So had I agreed to pay the $1427.95 for the work they had advised me to have done. I still would not have been able to drive my truck. Please get a 2nd opinion before allowing Monro Muffler to do any work on your vehicles.

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charlesk says: (9 years ago)
Thats not bad. I know the manager at my Monro and he has always been good to me. Until now. Two months ago they performed a 4 wheel drive service on my 2002 dodge Dakota. On Monday Jan 18 I was driving down the road at 70 when my passenger and I heard a bad whine and the what sounded like a bomb going off. I was able to keep control of the vehicle, thank god because it was rysh hour traffic, and get it to the side of the road. The rear end locked up and the whole yoke and drive shaft were spinning and draging on the road. It destroyed the transfer case, rea end, drive shaft and it looks like it punchered the gas tank. We are lucky to be alive. I have filed a claim with Monro because when the did the service in Oct. the replaced the rear pinion seal. No one from the corporate office has contacted me and it has been over a week. I am in a rental and this is getting exspencive. if you want photos, email me at cqk1968@nc.rr.com and I will send them for your review.


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