Monro Muffler Brake & Service Support Ticket - Kentwood, Michigan

Drove car into shop, received a call to tow car home

Created By: TTN44's Picture TTN44 Last Reply: TTN44's Picture TTN44
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

I took my car into Lentz before Memorial Day 2014 for a grinding noise when turning the steering wheel.

Brad, the manager, said he would research the problem. Later, he called and told me that the Rack has to be replaced and that parts can be ordered. I came into the shop to authorize the repair.

One week later, I called Brad for an update, but was told the parts were late. I gave it one more week and called again. Brad said that they just finished with the rack and was testing driving it to make sure everything was ok. Again, no update after a few days.

By the 3rd week of June, Ray called. He asked me to TOW my car home. They are now Monro and Brad no longer works there.

I told Ray that I DROVE my car into the shop. It had no immediate issues except for the noise. Now, they want me to bring a "lemon" home? Unacceptable! I told Ray that Monro should have finalized the repair of my vehicle with Lentz before taking over the shop.

I called Monro customer service and was given this reply "they will not service your vehicle. They do not know what the last shop did to the vehicle and they do not want to get involved with the mess the last shop."


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